Our customers love us! Here's what car buyers just like you have to say about Norden Volkswagen...
Very Happy CustomersHello, I just wanted to write because buying a car is usually a tough and stressful process. We really want to thank Kyle and JP for all of their help and honesty while in the process of purchasing a pre-loved VW. We are very impressed with the standard of vehicle we received and the hard work they put into helping us find the perfect car without the usual car salesmen run around. We felt totally at ease and at home while dealing with Kyle and JP. Our experience and quality of customer service we received from them will bring us back to VW with out a question! Thank You for all of your help and making this tough decision easy for us. We use to dread driving even down the road in our old vehicle and we spent all day in the Jetta!
Sean and Aleisha
Nothing Short of WonderfulDear Manager, I would like to personally thank your parts and service staff for the exceptional service I received after my car broke down, while on holidays from Victoria, just outside of Jasper. After the experience of having my car towed, Guy your service manager made my life, and holiday much easier. Your staff discovered the problem and although there were many ways this could be handled the work was done immediately so that I could be back on my way.
It was the service that I was so impressed with as well as the fact that when I arrived the car had even been washed; a value added service thatI wish my VW Dealer would appreciate.
Needless to say, I will be advising my VW friends in Edmonton and those traveling to keep your number handy just in case-as I did. I don’t usually write letters to companies but when one receives this level of customer service, it should be acknowledged and hopefully rewarded
V.E., Victoria, BC
Professional ServiceTo Whom It May Concern, On August 17th, I took my 1997 VW Jetta to Norden Autohaus in Edmonton for a timing belt and cruise control repair. I felt I had to write you to commend the excellent and professional service offered by this dealership. I have been taking my car to them since I purchased it new in January of 1997 and have never had to return to have something redone with any of their repairs. This dealership is a great asset to your company. In fact their service department is so good that I am driving almost 300km to have work done to my Jetta.
In closing, I would like to thank Volkswagen for the 274,000 kms of sheer pleasure I have had driving my 1997 Jetta GL. It is truly a wonderful car.
Thanks For Being There!Attn: Sales Manager I would like to say on behalf of my brother and myself, thank you for looking after us regarding the purchase of our three 2005 Touaregs. We have highly recommended our friends and colleagues to consider Norden Autohaus when they are considering an investment on a new vehicle.
Thank YouThank you so much for all your help in my purchase of the beautiful new Jetta sitting in my garage...the help you gave me in purchasing it was incredible. Keep up the great work!!! This is the best vehicle I have ever owned.
Very SatisfiedI've worked in commission retail for years, and understand the fine line between "helpful" and "pushy". I don't get the vibe that you're the typical pushy car salesman, and I must admit, it's very inviting. When I can find time to come down there, I look forward to discussing my options with you in person.
Thank you for your time and I appreciate the effort.
Second To NoneHi Amanda, Norden's customer service has shown to be second to none and that does not go unnoticed, although too often probably unmentioned. I will be mentioning that fact to other potential buyers and recommending your business accordingly.
Thank YouHi Elizabeth, Everything is great thus far. We are anxious to get on the road and take the trip. The car is running beautifully, and we are enjoying it more than we expected. Thank you for your great friendly service.
B & R
InformativeDear Ben, Just a note to thank you for hosting the Boxster engine night on January 9th. I found it to be a very informative session and Gord Neufeld did an excellent job educating and enlightening all of us that attended. All the best to you in 2007.
Best ServiceDear Manager, I went to Norden on May 11th because my rear view mirror fell off. While nobody else seemed to know how to deal with it, your service guy came and put it back on in two minutes. It was amazing how knowledgeable he was on VW products. It was the best service I got from any VW dealership.
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